Writing better questionnaires: getting better data

More and more organisations are self-evaluating the work that they do, with a greater emphasis on assessing their outcomes and impact. This means collecting data.

One of the most commonly-used data collection methods is the questionnaire, but organisations don’t always put in enough time and resources to get useful and valid evidence from them. It takes clear thinking and considerable practice to get it right.

This guide is developed particularly for voluntary and community organisations. It is a practical resource on ways to plan and design a questionnaire, and on how to write good questions and get a response rate that will give you credible data. It specifically has in mind how to get information about how users value your services, and about the outcomes and impact that your services achieve.

Download Writing better questionnaires: getting better data.